Shipping Information

FAQ

What countries does bagsjaquemus.com deliver to?

Our online boutique provides international delivery services. The specific list of available locations can be viewed in the “Country” selection menu during the checkout process.

What delivery services are available?

We offer delivery to your provided address, where a signature is required for receipt. Alternatively, if this service is available in your country, you can choose to collect your parcel from a designated carrier pick-up point. Our shipments are handled by international carriers.

Is the delivery of my order free?

For detailed information, please refer to our Terms and Conditions.

Do I need to pay customs fees?

For orders shipped to destinations outside the European Union, applicable duties and customs fees are covered for most delivery countries. Please consult the relevant section on our official website for specific country details.

Has my order been shipped?

Once your order is shipped, you will receive a confirmation email containing a tracking number. You can use this number on the carrier’s website to monitor your parcel’s delivery status.

I haven’t received my order. What should I do?

If your order has not arrived, we advise you to first initiate an inquiry with the delivery carrier. Please also contact our customer service team for assistance. Claims regarding delivery must be submitted within a specified period following the expected delivery date.