Frequently Asked Questions (FAQ)
General
What is bagsjaquemus.com?
We are the premier online destination for a curated collection of luxury accessories and handbags design house known for its poetic and sun-drenched aesthetic.
What is your return and exchange policy?
We want you to be completely satisfied with your purchase. We offer a full refund or exchange for items returned in their original, unused condition with all tags and packaging intact within our specified return window. Please note that this window begins from the date of delivery. For hygiene reasons, certain personal items may be subject to different conditions, which will be clearly marked on the product page.
How can I track my order?
Once your order has been processed and shipped, you will receive a shipment confirmation email containing a tracking number and a link to monitor your package’s journey to you.
Are the products authentic?
Absolutely. Every item available at bagsjaquemus.com is 100% authentic and sourced directly through official channels. We guarantee the provenance and quality of every piece in our collection.
Do you have a physical store?
Currently, bagsjaquemus.com operates exclusively as an online boutique to serve a global audience with our curated selection.
Orders & Shipping
Where do you ship?
We are proud to offer international shipping to numerous countries worldwide. During the checkout process, you can enter your destination to confirm availability and calculate any applicable shipping costs.
What shipping methods do you offer?
We partner with premium courier services to ensure safe and secure delivery. Available shipping options, including standard and expedited services, will be displayed at checkout based on your location.
Will I have to pay customs or import duties?
For orders shipped outside our primary region, any applicable customs duties, taxes, or import fees are the responsibility of the recipient. These charges are levied by your local government and are not included in our item or shipping prices. We recommend contacting your local customs office for more information on potential fees.
Can I modify or cancel my order after placing it?
We begin processing orders quickly to ensure fast delivery. Please contact our customer service team immediately if you need to make a change. We will make every effort to accommodate your request if the order has not yet entered the fulfillment stage.
Product & Care
How do I ensure I select the correct size?
Each product page includes detailed dimensions in both metric and imperial units. We recommend measuring an item you already own and love to compare with our listed measurements for the best fit. For further guidance, our customer service team is happy to assist.
How should I care for my item?
To preserve the beauty of your piece, we recommend storing it in its original dust bag when not in use, avoiding contact with perfumes, lotions, and sharp objects, and keeping it away from prolonged exposure to direct sunlight or moisture. For specific care instructions, please refer to the care card included with your purchase.
Do you offer repairs?
We are committed to the longevity of your pieces. While we do not operate an in-house repair service, we can guide you to authorized care specialists for professional servicing. Please contact our customer service team for assistance and recommendations.
What if my item arrives damaged or has a defect?
We carefully inspect every item before dispatch. In the unlikely event your order arrives damaged or with a manufacturing defect, please contact our customer service team within a specified period of delivery with photographs of the issue and your order details. We will promptly arrange a solution, which may include a replacement, repair, or refund.
Account & Security
How do I create an account?
You can create an account during checkout or by visiting the dedicated “My Account” section on our website. This allows you to track orders, save your details for faster checkout, and create a wishlist.
Is my payment information secure?
Your security is our priority. We use industry-standard Secure Socket Layer (SSL) encryption technology to protect all your personal and payment information. All transactions are processed through a secure, trusted payment gateway.
I forgot my password. How can I reset it?
On the login page, click the “Forgot Password” link. Enter the email address associated with your account, and you will receive an email with instructions to create a new password.
Can I sign up to receive updates?
Yes! We invite you to subscribe to our newsletter at the bottom of our homepage to receive exclusive updates on new collections, editorial content, and special events. You can manage your preferences at any time.